Community Guidelines

MegapolisMarket is a hyperlocal marketplace built on trust between people buying and selling in the same community. These Community Guidelines explain how we expect every user to behave on the Platform — when creating listings, updating a profile, and communicating with others.

They work together with our Terms of Service, Prohibited Items Policy, and Privacy Policy. By using MegapolisMarket, you agree to follow these standards.

Why Community Standards Matter

A safe, respectful marketplace helps everyone find better local deals and avoid scams. These guidelines apply to all users — buyers, sellers, and browsers — across the website and mobile app.

MegapolisMarket connects users through email, phone, or WhatsApp where contact details are shared. We do not provide a separate in-app chat inbox. Your conduct on those external channels still reflects on the Platform, and serious abuse may lead to account action here.

Posting Honest and Accurate Ads

Trust starts with truthful listings. When you post an ad, you must:

• Use real photos of the item, property, job, or service you are offering
• Write accurate titles, descriptions, prices, and condition details
• Select the correct category (Electronics, Vehicles, Properties, Jobs, Services, and others) and enter a genuine locality or neighbourhood
• Honour the delivery or pickup options you select when posting
• Avoid duplicate listings, price manipulation, or reposting the same ad to game search results

Misleading photos, phantom listings, bait-and-switch pricing, and stock images presented as your own are not allowed. Listings may be reviewed by our team before or after publication.

Communicating with Courtesy and Respect

Treat other users as you would expect to be treated in your own neighbourhood.

• Reply to genuine enquiries in a reasonable time where possible
• Keep communication polite through email, phone, or WhatsApp
• Do not harass, threaten, abuse, stalk, or pressure other users
• Do not discriminate against anyone based on religion, caste, gender, ethnicity, disability, or other protected characteristics
• Do not share another person's personal information without their consent
• Do not impersonate MegapolisMarket staff, couriers, or payment agents

Offensive, hateful, or sexually explicit messages are prohibited.

Protecting Yourself During Deals

MegapolisMarket helps you discover local listings, but you are responsible for verifying deals before you pay or hand over goods.

• Never share OTPs, UPI PINs, passwords, or banking credentials with buyers, sellers, or anyone claiming to be from MegapolisMarket
• Do not scan QR codes sent by unknown users to receive or send money
• Meet in public, well-lit places for in-person exchanges when possible
• Inspect items (and documents, where relevant) before paying
• Sellers should receive the full agreed payment before handing over goods
• Be cautious of advance-fee requests, urgent payment pressure, or deals that seem too good to be true
• Report suspicious behaviour immediately

We will never ask for your password or verification codes by phone, SMS, or chat.

Behaviour That Is Not Allowed

The following conduct violates our community standards:

• Harassment and hate speech — bullying, threats, or attacks on individuals or groups
• Scams and fraud — fake payment proofs, advance-fee traps, identity theft, or off-platform payment schemes designed to steal money
• Fake or deceptive listings — items that do not exist, hidden defects, or deliberately false descriptions
• Spam — bulk unsolicited messages, repetitive promotional posts, or automated listing activity
• Circumvention — multiple accounts to evade bans, limits, or moderation
• Prohibited items and policy evasion — listing banned categories, hiding prohibited content, or directing users to unsafe payment methods (see our Prohibited Items Policy)
• Platform abuse — attempts to hack, scrape, or disrupt MegapolisMarket systems

Warnings, Suspensions, and Bans

We review reports, automated flags, and policy violations. Depending on severity and history, we may take one or more of the following actions:

• Reminder or warning for first-time minor issues
• Content removal for listings or profile material that breaks these guidelines
• Feature restrictions — for example, limiting posting or contact options
• Temporary suspension — typically 7 to 30 days for repeated or moderate violations
• Permanent ban — for fraud, severe harassment, dangerous conduct, or repeated enforcement actions

We may act without prior notice where user safety, legal compliance, or platform integrity requires it.

Reporting Problems and Filing Appeals

How to report

• Use the Report option on a listing or profile where available
• Email trust@megapolismarket.com with the listing URL, relevant screenshots, and a clear description of the issue
• For copyright concerns, see our Copyright Policy
• For formal complaints, use the Grievance Form on our Grievance Policy page or email grievance@megapolismarket.com

Urgent safety issues

Contact local authorities if you are in immediate danger. If you believe you have been defrauded, preserve payment receipts and communication records and file a complaint with the appropriate police or cyber crime channel.

Appeals

If your content was removed or your account was restricted, you may appeal within 15 days through our Grievance Redressal Policy at grievance@megapolismarket.com. Include your registered email, what action was taken, and why you believe it should be reviewed.