Grievance Policy

This Grievance Redressal Policy is published in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection Act, 2019.

Who to Contact First

Name: Rajesh Kumar, Grievance Officer

Email: grievance@megapolismarket.com

Acknowledgement: Within 48 hours of receipt

Resolution target: Within 15 business days

Escalation If Unresolved

If your grievance is not resolved within 15 business days, escalate to nodal@megapolismarket.com.

Issues We Can Help With

• Account access, verification, and deletion requests
• Listing disputes, removals, and moderation decisions
• Payment concerns relating to paid Platform features
• Privacy and data rights requests
• Harassment, abuse, and safety reports
• Copyright and trademark complaints
• Fraud and scam reports
• Other Platform-related concerns

How to Submit a Grievance

Use the Grievance Form on this page or email grievance@megapolismarket.com with:

• Your registered email address or account identifier
• Category of grievance
• Listing ID or URL if applicable
• Clear description of the issue
• Supporting screenshots or documents where available

Fraud and Urgent Safety Matters

For urgent safety matters, also contact trust@megapolismarket.com. If you believe you have been defrauded, file a complaint with your local police or the national cyber crime portal and preserve all payment receipts and communication records.

Appealing an Enforcement Decision

If you disagree with an enforcement action (listing removal, suspension, or ban), you may appeal within 15 days by referencing the original grievance reference number.

Further Escalation Outside MegapolisMarket

If you remain unsatisfied after exhausting our internal process, you may approach the appropriate regulatory authority in India.