Refund Policy
This legal document is provided in English. Contact us if you need assistance understanding it.
This Refund and Cancellation Policy explains how refunds work for peer-to-peer marketplace activity and for paid MegapolisMarket Platform services.
Deals Between Buyers and Sellers
MegapolisMarket connects buyers and sellers but does not process ordinary item payments between users. Refund terms for deals between users are agreed directly between buyer and seller. MegapolisMarket is not a party to those transactions unless explicitly stated otherwise.
Buyer tips
- Inspect items before paying
- Avoid advance payments to unknown sellers
- Keep payment receipts and communication records (email, WhatsApp, or SMS)
- Report suspected fraud within 7 days via our grievance portal at grievance@megapolismarket.com
Seller tips
- Describe items accurately including condition and defects
- State your return or refund policy clearly in the listing where applicable
- Respond to buyer concerns within 48 hours
Refunds for Paid Platform Features
Paid Platform features (such as featured listings, boosts, or promotional packages) are generally non-refundable once purchased and activated, except where required by law or as stated below.
Eligible refund scenarios
- Payment was deducted but the paid feature was not activated due to a verified technical failure on our side — contact support@megapolismarket.com within 7 days with your transaction ID
- Duplicate charges caused by a processing error — contact support@megapolismarket.com within 7 days
Non-refundable scenarios
- Change of mind after a paid feature has been activated
- Listing rejected for policy violations, prohibited items, or trademark issues
- Poor response to a paid listing (marketplace performance is not guaranteed)
Cancelling Listings or Packages
Sellers may remove or cancel listings before a deal is completed. Buyers may withdraw interest before payment is made. Cancellation of an activated paid Platform package follows the terms shown at purchase.
When Refunds Cannot Be Resolved
Unresolved refund disputes relating to Platform paid services may be raised through grievance@megapolismarket.com. Peer-to-peer payment disputes should be resolved between the parties; we may assist with information but cannot reverse private payments made outside our payment partners.
Who to Contact for Help
Platform payment issues: support@megapolismarket.com
Grievances: grievance@megapolismarket.com